A welcome bonus screen that still reads zero after your first deposit, or a pending withdrawal that sits unchanged, is the usual first sign something went wrong. Most of these cases trace back to a payment, browser or document detail that a single check can settle.

Welcome bonus and free spins not credited after a deposit

The player finishes a qualifying deposit and returns to the bonus screen, but the extra funds or spins are absent.

• The deposit was made before the bonus was claimed, or outside the claim window.
• The payment was declined or reversed and never reached the balance.
• A prior bonus is still active, and only one can run at a time.
• The account holds unverified details, which holds the reward back.
• The deposit went to an account other than the one tied to the player profile.

1. Let the deposit finish clearing in your bank before you judge the bonus.
2. Open the bonus area and confirm the offer still shows as available.
3. Claim the bonus first if the offer requires it, then make the deposit.
4. Check that the payment reference matches your account name exactly.
5. Finish any bonus already running before you take a new one.
6. Complete identity details in the profile so the reward is not blocked.
7. Reload the page on a fresh browser tab and look again.
8. Note the time of the deposit and the offer you claimed.
9. Make sure the payment was not cancelled by your bank mid-way.
10. Compare the credited amount on the bonus screen with the deposit you made.

Contact support when the deposit cleared and the offer is still absent after a fresh login.

Deposit gone from the bank but missing from the balance

Your bank shows the payment as taken, while the account balance stays unchanged.

• The payment is still moving between banks and has not been confirmed.
• The payment failed a check on the casino side and was returned.
• You used details that belong to a different account holder.
• The deposit was sent to an outdated payment instruction.
• A duplicate attempt was blocked, leaving only one payment in progress.

1. Give the payment a short window to settle before you retry.
2. Open your transaction history and find the entry for the deposit.
3. Match the reference on the bank record with the one in the history.
4. Confirm the payment did not bounce back to your bank.
5. Check the account details you used for typos in the name or number.
6. Do not send a second deposit while the first is still pending.
7. Refresh the balance once the history entry changes status.
8. Save a screenshot of the bank record that shows the payment.
9. Keep the reference number ready in case support asks for it.

Contact support once the bank confirms the payment left and the history shows no matching credit.

Site and games failing to load in the phone browser

The page stalls on a loading bar, or a game opens and then freezes or drops back to the lobby.

• A weak mobile connection drops while game files are still loading.
• The phone browser is old and cannot run the game code.
• Cached data from an earlier visit clashes with the current page.
• A pop-up blocker or privacy add-on stops the game window.
• Too many tabs are open and the phone is short of memory.

1. Switch from mobile data to Wi-Fi, or the other way round, and retry.
2. Close every other tab and any background games on the phone.
3. Clear the browser cache and cookies, then log in to www.palmerbet.biz again.
4. Update the phone browser to its newest version.
5. Turn off pop-up blocking for the site in your browser settings.
6. Disable privacy extensions one at a time to find the one blocking games.
7. Try the same page in a different browser to compare results.
8. Lower the game’s graphics setting if it offers one.
9. Restart the phone, then load the game alone before opening others.

Contact support when one game fails on every browser and connection while the rest of the site loads.

Identity checks stuck or documents rejected

The verification screen keeps showing a pending status, or a document you sent comes back marked as rejected.

• The photo is blurry, cropped or shows glare across the text.
• The document has expired or is not the type requested.
• The name or date on the document differs from the profile.
• Only one side of a two-sided document was uploaded.
• The file is too large or in a format the upload field cannot read.

1. Retake the photo in daylight with the document flat and all corners visible.
2. Make sure no finger, shadow or reflection covers the text.
3. Upload both sides of any document that carries information on each.
4. Confirm the document has not expired before you send it again.
5. Match the profile name to the document exactly, including middle names.
6. Use the file formats and sizes the upload field accepts.
7. Send one clear document per request instead of several photos of the same page.
8. Log out and back in to refresh the status of the check.
9. Keep the originals at hand in case a second review is requested.

Contact support when the status stays pending without change or the same clear document is rejected twice.

Keep the profile name, payment details and document names identical everywhere, and most of these failures never start.